Packaging & Shipping
Our Services
Free Samples Service
We offer free samples of our food additives, feed additives, and amino acids to help customers evaluate product quality before placing bulk orders. Samples are prepared promptly and shipped with detailed specifications, allowing you to test performance in your own production environment with zero upfront cost.
Packaging Service
Understanding that different customers have different operational needs, we provide flexible and customized packaging and Pricate Lable packaging solutions. From small laboratory-sized packages to industrial bulk bags, and from private labeling to special material requirements – we tailor the packing to match your exact specifications.
Pre-shipment inspections Service
We fully support customers’ pre ‑ shipment inspection requirements and have extensive experience in this area. We understand that pre ‑ shipment inspection is a critical step in ensuring product quality, protecting customer interests, and ensuring smooth international trade. Our services include: PVOC, CRIA and others
Technical support Service
We provide comprehensive quality assurance covering physicochemical testing, microbiological analysis, stability and regulatory compliance testing. We also regularly share cutting-edge technology updates and innovative application cases, and senior experts provide one-on-one solutions to production, compliance and product selection challenges, tailoring a one-stop technical support service from testing to consulting for you.
Technical Support
Product Quality Testing
Innovation Technology Sharing
Expert Consulting Services
After-sales service
Honor commitments with speed and address concerns with professionalism—after-sales service is both warm and powerful.
Quality Assurance and Traceability
We offer a 24-month quality guarantee from the date of delivery. If the product fails to meet standards due to issues with our processes or raw materials, compensation will be provided proportionally. Each batch of products has an independent batch number and a full-process traceability record, ensuring accurate identification of quality issues.
Complaint Handling
We have a standardized complaint response mechanism. Customers can submit feedback via email, phone, or a dedicated service group. We will confirm receipt within 48 hours, complete the investigation and provide a solution within 5-7 business days, and conduct a follow-up visit after implementation to ensure the issue is closed.
Handling of Transportation Damage
If the packaging is damaged or the goods become damp during transportation, please take photos as evidence upon signing for the goods and notify us within 48 hours. We will assist in claiming compensation from the carrier and arrange for replacement or compensation based on the actual situation.
Technical Consultation and Follow-up
Customers can report any technical problems encountered during use to us at any time. Our technical support team will respond immediately, assist in analyzing the root cause of the problem, find the cause, and provide targeted solutions. We also conduct regular customer follow-ups to proactively understand usage, continuously follow up, ensure problems are thoroughly resolved, and continuously improve the service experience.